Service suspended for abuse without notice – no timely response to contestation ticket#431

My service was suspended for an abuse report with no prior notice.

What I find unjust and unacceptable is that after responding to the ticket immediately and fully cooperating, I have now been over 48 hours without access to my server, with no response or update from the abuse team.

If CloudCone can suspend a service immediately, it should also review and respond to contestation tickets with urgency.
Keeping a customer completely offline for days without communication is unfair and unprofessional.

I am not refusing to cooperate. I am being blocked from resolving the issue due to the lack of response.

This situation needs immediate attention.

Seems like this should be handled by our Support team, would you be able to open up a ticket at https://app.cloudcone.com/support/list so our team can assist you better and help you out ☺️

I got the same issues.. No one give any real help. I got trapped in looped.